# Open your account and sign in

Create your Vezmo account, confirm your email, protect it with two-step sign-in, sign in with a password or a passkey, reset a forgotten password and join your team from an invitation.

Source: https://vezmo.com/docs/get-started/account

## Overview

You use Vezmo in the dashboard at [user.vezmo.com](https://user.vezmo.com). Each person has their own sign-in: a work
email and a password, and a passkey if you add one. A business can have several people on it, each with their own
sign-in and role.

Before you type your password, check that the address bar shows **user.vezmo.com**. Every sign-in screen reminds you of
this at the bottom.

## Create your account

1. **Fill in your details**
Go to [user.vezmo.com/sign-up](https://user.vezmo.com/sign-up), or select **Create account** on the sign-in page. Enter
your first name, your last name (optional), your work email and a password.

The password needs at least 8 characters, a lowercase letter, an uppercase letter and a number. Each rule ticks as you
type, and a label reads **Weak**, **Almost there** or **Strong**. Select **Create account**.

If the email already has a Vezmo account, the form says so, with **Sign in instead**.

2. **Confirm your email**
We email you a six-digit code. Type it in: the sixth digit sends it, or select **Continue**. No code? Check your spam
folder, then select **Resend**. You can ask for a new code every 30 seconds; the page counts down until you can.

3. **Protect your account**
The next screen, **Protect your account**, offers two-step sign-in: a code each time you sign in, on top of your
password.

- **Verify via email**: we email you a six-digit code each time you sign in.
- **Authenticator app**: an app such as Google Authenticator, Microsoft Authenticator or Authy makes the code. Scan
  the QR code with the app (or, under **Can't scan it?**, copy the key into it), select **Continue**, then enter the
  6-digit code the app shows and select **Verify and enable**.

Choose one and select **Enable 2FA**, or select **Skip for now**. You can turn it on, off or change it later in
**Your profile**: select **⋯** beside your name at the bottom of the menu.

4. **Set up your business**
Four short steps follow: who the account is for, your business, your brand and your plan.
[Get started](/docs/get-started#open-your-account) explains each one. After the last step, your dashboard opens.

(Screenshot: Create your account: Sign in and Create account tabs with Create account selected, the line You'll confirm your email next, then four short steps, First name Maya and Last name Lindqvist marked optional, Work email maya@example.com, a password with Strong beside it and four ticked rules, the Create account button and the terms line under it.)

(Screenshot: Protect your account: two-step verification asks for a code each time you sign in. Two choices, Verify via email, picked, and Authenticator app, then the Enable 2FA button, Skip for now under it, and the note Essential for fintech security and account recovery.)

## Sign in

Go to [user.vezmo.com](https://user.vezmo.com), enter your email and password, and select **Sign in**.

- **Keep me signed in for 30 days** is ticked to start with. Untick it on a shared or public computer.
- **Caps Lock is on** shows under the password while it is.
- The eye in the password field shows what you typed.
- If two-step sign-in is on, the next screen asks for your code: **Enter your sign-in code** for the code we email
  you, or **Enter your authenticator code** for the code in your app, which signs you in as soon as the sixth digit is
  in. Your **Keep me signed in** choice still counts.
- If you never confirmed your email, signing in takes you to do that first: select **Email me a code**.

When you sign in from a device we haven't seen before, we email you so you know.

(Screenshot: Welcome back, sign in to your Vezmo account: Sign in and Create account tabs, the Email field, the Password field with Forgot password? beside its label, Keep me signed in for 30 days ticked, the Sign in button, or, Sign in with a passkey with Uses Touch ID, Face ID, Windows Hello or a security key, and at the foot Need help? Contact support and Always check the address bar shows user.vezmo.com.)

### Sign in with a passkey

A passkey signs you in with your device's own lock: Touch ID, Face ID, Windows Hello or a security key. No password or
code is needed. Add one first in **Your profile › Passkeys**, then select **Sign in with a passkey** on the sign-in
page, or pick your passkey when your browser offers it in the email field.

The sign-in page remembers how you last signed in on this device and tags it **Last used**. If that was a passkey, the
passkey button comes first.

## Forgot your password

1. **Ask for a code**
On the sign-in page, select **Forgot password?**. Enter the email on your account and select **Send reset code**.

2. **Choose a new password**
Enter the six-digit code we email you and a new password. A new password needs at least 8 characters, a lowercase
letter, an uppercase letter, a number and a symbol, and no spaces. Select **Reset password**.

3. **Sign in again**
You're back on the sign-in page. Sign in with your new password. If two-step sign-in is on, you enter your code as
usual.

## Join your team from an invitation

When someone on a business's team invites you, we email you a link to join. It works for 7 days.

1. **Open the link**
The page reads **Join** and the business's name, with who invited you and the email they invited.

2. **Set your password**
Add your first and last name and a password of at least 8 characters, then select **Accept & continue**.

3. **Start working**
The business's dashboard opens. You see the parts of Vezmo your role lets you see. You don't verify the business or
choose a plan: the business has done that.

Two-step sign-in by email is on for you from the start: the next time you sign in, we email you a code. You can change
it in **Your profile**.

If the page says **Invitation unavailable**, the link has expired or is no longer valid. Ask the person who invited you
to send a new invitation. If the business has no room for another member on its plan, the page says so: ask the person
who invited you to make room, then try again.

## Questions

### Can I sign in with Google or another account?

No. You sign in with your email and password, or with a passkey.

### I didn't get the code

Check your spam folder and that the email shown on the screen is yours. Then select **Resend**; you can ask for a new
code every 30 seconds.

### I lost the phone with my authenticator app

Contact us from [vezmo.com/contact-us](https://vezmo.com/contact-us), the **Need help? Contact support** link on the
sign-in page.

### I was invited, but I already use Vezmo with that email

An invitation can only go to an email that has no Vezmo account yet. Ask for the invitation to go to another email
address.

### How do I sign out?

Select **⋯** beside your name at the bottom of the menu, then **Log out**.

## Related

- [Get started](/docs/get-started): the four set-up steps and your first payment.
- [Verify your business](/docs/get-started/verification)
- [Notifications](/docs/get-started/notifications): security emails and what else reaches you.