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See a payment's details

Find any payment, see what your customer paid, the fees, what reaches your balance and when, how they paid, and refund or answer a dispute.

Dashboard

Overview

Every payment your customers make through VezmoPay, from a payment link, an invoice, a checkout or your own site, is in one list: VezmoPay › Transactions. Open any payment to see its full story: the amount and fees, when the money is available, how your customer paid, the checks it passed, and any refund or dispute.

From the list to a payment's details.

How it works

When a customer pays, the payment appears in Transactions with its status. As it moves on, for example when it is refunded or disputed, its status and timeline update.

StatusWhat it means
SucceededThe payment went through. Its net amount is on its way to your balance.
ProcessingStarted but not finished yet, for example a bank payment on its way.
Awaiting verificationYour customer still has to verify their bank account before the bank payment can go ahead.
Partially refundedYou refunded part of it.
RefundedYou refunded all of it.
DisputedYour customer's bank opened a dispute. A dispute you win goes back to Succeeded.
FailedThe payment didn't go through, for example the card was declined. No money moved.
CanceledThe payment was canceled before it finished.
IncompleteYour customer started a checkout but never paid. Hidden unless you filter for it.

Find a payment

Go to VezmoPay › Transactions. At the top, Summary adds up what you see: net after fees, gross volume, fees and their effective rate, and the average payment. Below it, All transactions lists every payment, newest first.

VezmoPay Transactions: a Summary card with net after fees, gross volume, fees and average ticket, above the list of payments with customer, amount, status, method, source, net and fee, and date.
Transactions, with the summary of what the list shows.

Each row shows the Customer, Amount, Status, Method (for example the card's last four digits), Source (where the payment came from), Net / fee and Date.

  • Search by name, email or transaction ID. Search also finds a payment by its reference or by the last four digits of the card or bank account.
  • Filter by Status, Method (card, bank transfer, wallets and other methods), Source (invoice, hosted checkout, product, subscription, embedded checkout, your own site or app) and Date range. Clear all removes them.
  • Export CSV downloads the payments that match your filters, with the customer, billing address, amount, fee, net and refunded amount. One export holds up to 10,000 payments; narrow the dates for more.

You can also find a customer's payments under VezmoPay › Customers, and a client's under Clients. Payments › Payment History is a simpler list of payments, with a tab for payment links.

Read a payment's details

Select a payment to open it. The top shows the amount, the status and the transaction ID, with Receipt and Refund buttons.

A $1,450 payment: Amount breakdown with gross amount, VezmoPay fee, net to balance and funds available date; the timeline; the customer; and payment details.
The top of a payment: money, timeline, customer and source.

Amount breakdown

Gross amount
What your customer paid. If they paid in their own currency, Your price shows your price and Buyer paid what they were charged, with the Exchange rate.
VezmoPay fee
The fee for this payment. See VezmoPay pricing.
Refunded
Anything you refunded so far.
Net to balance
What reaches your balance from the sale: the gross amount minus the VezmoPay fee. Refunds come out of your balance separately.
Funds available
The date the net amount becomes available to pay out.
Settled net
The net amount once the payment has settled, in your settlement currency.

Timeline

Each step in the payment's life with its date and time, for example Created, Succeeded, Refunded and Disputed. Bank payments can also show Processing and Awaiting verification.

Customer, payment details and details

Customer
Your customer's name, email, phone and billing address, as they entered them.
Method and Source
How they paid, and where: an invoice, a payment link (Hosted checkout), a product page, an embedded checkout or your own site or app. For an invoice, View source opens it.
Created and Last updated
When the payment started and when it last changed.
Statement descriptor
The name your customer sees on their card or bank statement, when one was set.
Transaction ID and Reference
The IDs to quote to our team, and to find the payment again with search.

Payment method, risk & verification

Payment method (Visa ending 4242, expiry, type, card origin, card fingerprint) and Risk and verification (risk level, network status, outcome, CVC, address and postal code checks, 3D Secure).
How your customer paid, and the checks the payment passed.
Card
The card brand and last four digits, and the wallet if they used one (Apple Pay, Google Pay and others). For bank payments: the bank, routing number and account type.
Expiry, Type, Card origin
The card's expiry date, its brand and whether it is credit or debit, and the country that issued it.
Card fingerprint
Within your account, the same card always has the same fingerprint, so you can spot one card used for several payments.
Risk level
Normal, Elevated or Highest, with a score, from our risk checks.
Network status and Outcome
What the card network and the customer's bank said. For a failed payment, Declined by and Decline reason say who declined it and why.
CVC, address and postal code checks
Whether the details your customer typed matched what their bank has.
3D Secure
Whether the customer's bank asked them to confirm the payment, and the result.

The 3D Secure row reads one of: Authenticated (the customer confirmed with their bank), Attempted (the bank didn't take part, so the attempt counts), Not needed (exempt), Not supported by this card, Failed or Could not be completed. Network status says what the card network answered, such as Approved by the card network.

Receipt

Select Receipt (or View receipt) for a receipt with the amount paid, the date, the payment method, the source, who paid and the reference. Use Print / Download to print it or save it as a PDF to send to your customer. Your customer already got a receipt by email when they paid.

A Vezmo receipt for $1,450.00 paid by Visa ending 4242, with the date paid, payment method, source, paid by and reference.
The receipt for a payment.

Refund a payment

  1. Open the payment and select Refund

    The dialog shows how much can still be refunded.

    The Refund payment dialog: Full refund or Partial refund, an optional reason, what the customer will receive, and the Refund button.
    Choose a full or partial refund.

  2. Choose Full refund or Partial refund

    For a partial refund, enter the Refund amount (or select Max). You can refund part of a payment more than once, until nothing is left.

  3. Add a reason if you like, then confirm

    The reason is a note for your team. The money goes back the way your customer paid and comes out of your balance. A refund can't be undone.

After a refund, the payment shows Partially refunded or Refunded, and its Refunds section lists each refund with its amount, date, reason, status, reference and the card network reference (ARN). The ARN is usually ready 1 to 3 days after the refund; your customer's bank can use it to trace the money.

The Refunds section of a payment: a $100.00 refund marked Succeeded, with its refund reference and card network reference (ARN).
A partial refund of $100 on a $300 payment.

You can refund a payment once it has succeeded. You can't refund it once it has been disputed (even if you won the dispute), while a bank payment is still settling, or before your business is approved.

While your account is on hold you can still refund your customers. If your account is suspended or closed, contact support and our team will refund your customer for you.

Answer a dispute

When a customer's bank disputes a payment, the payment shows Disputed and a red panel at the top of its details says why, how much, and the date you must respond by.

A disputed payment's panel: This payment is disputed, Needs response, respond by date, category Fraudulent, disputed amount, network reason code, and a Respond and submit evidence button.
Respond by the date shown to contest the dispute.

Select Respond & submit evidence to send your side. The dispute's status then moves through Needs response, Under review, and Won or Lost. You can see every dispute in VezmoPay › Disputes.

What happens when

A card payment fails

The payment shows Failed, with Declined by and the Decline reason under Risk & verification. No money moved. Your customer can try again with another card.

A bank payment is still on its way

It shows Processing until the bank confirms it. If the customer has to verify their bank account first, it shows Awaiting verification, and the details page lets you copy or resend the verification link. You can cancel a bank payment until the bank debit is submitted.

My export is too big

One export holds up to 10,000 payments. Choose a shorter Date range and export in parts.

Facts checked against the product on 26 Oct 2026.

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On this page

OverviewHow it worksFind a paymentRead a payment's detailsRefund a paymentAnswer a disputeWhat happens whenRelated